Refund policy

Shipping & Refund Policy

All Real Fine Studio purchases are final sale. Because each piece is personalized, sourced, made-to-order, resized, engraved, or prepared specifically for your order, we do not accept returns, exchanges, or cancellations once an order has been placed.

Custom, Personalized, and Sourced Orders

Custom, resized, engraved, sourced, made-to-order, and specially prepared pieces are final sale. We are unable to accept returns or exchanges for reasons including change of mind, sizing preference, buyer’s remorse, or delays outside of our control.

Shipping Timelines

Estimated shipping and delivery timelines are provided in good faith. Ready-to-ship pieces generally ship sooner than custom, resized, sourced, or made-to-order pieces. If an order is delayed beyond the estimated timeline, we will contact you with an updated timeline and any options available under applicable law.

Shipping, Insurance, and Delivery

Real Fine Studio is not responsible for shipping delays caused by carriers, customs, weather, incorrect addresses, failed delivery attempts, or other events outside of our control. High-value shipments may require signature confirmation.

Once a package is marked delivered by the carrier, Real Fine Studio is not responsible for loss or theft after delivery. Please ensure that your shipping address is accurate at checkout. Orders shipped to an incorrect address provided by the customer may not be eligible for replacement or refund.

Damaged, Incorrect, or Defective Items

If your order arrives damaged, incorrect, or with a manufacturing issue, please contact us at hello@realfinepeople.studio within 48 hours of delivery. Please include your order number and clear photos of the item, packaging, and any visible damage.

We will review each issue individually. If we determine that an item arrived damaged, incorrect, or defective, we may offer a repair, replacement, store credit, or refund depending on the circumstances.

Damage from normal wear, improper care, resizing or repairs performed by a third party, accidents, misuse, or loss of stones is not considered a manufacturing defect.

Repairs

Real Fine Studio offers a 6-month warranty on faulty pieces. This warranty does not include loss of stones, normal wear and tear, broken chains, improper care, accidents, misuse, or repairs/resizing performed by a third party.

Please contact hello@realfinepeople.studio with details and photos of the piece, and our studio will respond with next steps.