FAQ
Frequently Asked Questions
Custom Orders
Do you do custom orders?
Yes we do! For custom inquiries, please email hello@realfinepeople.studio. We take on a limited number of custom projects each month and would love to hear what you have in mind.
Can I book an appointment?
Of course! We would love to meet you. Our studio is based in Downtown Los Angeles. Please email hello@realfinepeople.studio to book an appointment.
Do you offer returns?
At Real Fine Studio, each piece of jewelry is meticulously handcrafted to order, ensuring it is uniquely tailored to your preferences. Due to the personalized nature of our pieces, all sales are final, and we are unable to accept returns or exchanges. We take great care in crafting your jewelry to the highest standards, and we are committed to delivering a product that you will cherish for years to come.
Diamonds
Are your diamonds certified?
All of our natural diamonds can be accompanied by either GIA or EGL certification. Certification is not industry standard for stones under 1ct, however it can be arranged upon request for an additional charge. We work closely with top diamond dealers to source stones of exceptional quality.
Do you work with Lab Diamonds and Natural Diamonds?
Yes. We source and work with both lab-grown and natural diamonds. Any piece we offer in lab-grown diamonds can also be made with natural stones. If you have a preference, please let us know and we’ll guide you through the options.
Shipping
How long will my order take to arrive?
Good things take time. Every Real Fine piece is made to order with intention and care. Our stones are individually handpicked, and each ring is cast in gold and hand-set in Los Angeles.
Please allow 2–3 weeks for production and an additional 2–4 business days for domestic shipping. Some pieces may be finished sooner, and you’ll receive a notification as soon as your order is on its way.
All orders are shipped fully insured and require a signature upon delivery to ensure they arrive safely in your hands.
Do you ship internationally?
Yes, we ship worldwide. Please note that import duties and taxes vary by country and are the responsibility of the recipient.
International orders are shipped fully insured, require signature on delivery, and typically arrive within 4–7 business days.
I need my order ASAP! Can i get it sooner?
We’ll always do our best to make magic happen when we can, please email us at hello@realfinepeople.studio.
Warranty
Do you offer warranty?
We offer a six-month warranty which covers all manufacturing faults. This does not include wear or tear, broken chains, chipped stones etc. Our jewelers are more than happy to repair pieces at a cost. Please email hello@realfinepeople.studio with clear photos.