Ring Size Chart

FAQ

Frequently Asked Questions

Custom Orders

Do you do custom orders?

Yes we do! For custom inquiries, please email hello@realfinepeople.studio. We take on a limited number of custom projects each month and would love to hear what you have in mind.

Can I book an appointment?

Of course! We would love to meet you! Our studio is based in Downtown Los Angeles. Please visit our Showroom & Trunkshow page to book a visit, or email hello@realfinepeople.studio if you have any questions.

Do you offer returns?

All purchases are final sale, except where a return, cancellation, refund, or other remedy is required by applicable law. We do not accept returns or exchanges for change of mind, sizing preferences, or buyer’s remorse.

For damaged, incorrect, or defective items and the complete terms, please read our Shipping & Refund Policy.

How does enquiry pricing work?

Made-to-order pieces, including our engagement rings and select wedding bands, are individually sourced and created to your specifications. Pricing is provided privately and tailored to your chosen stone, metal and design. These pieces are not available for direct online purchase; any blank or placeholder price does not constitute an offer for sale.

Why was my order cancelled?

All orders are subject to acceptance and availability. On rare occasions, we may need to cancel an order due to a listing, pricing or availability error. If payment has been received, it will be promptly refunded to the original payment method.

Diamonds

Are your diamonds certified?

We work closely with trusted diamond dealers to source Natural and Lab Grown Diamonds of exceptional quality.

Natural Diamonds: GIA or EGL certification can be arranged upon request for an additional charge. Certification is not typically provided for diamonds under 1ct.

Lab Grown Diamonds: Our Lab Grown Diamonds are sourced according to their stated color, clarity, and carat specifications. Independent grading reports are not automatically included with purchase but may be arranged upon request for an additional charge, subject to availability.

Please note that diamond certification is not included unless explicitly stated in the product description or confirmed prior to purchase. If you would like an independently graded diamond, please contact us before placing your order so we can discuss available options and pricing.

Do you work with Lab Diamonds and Natural Diamonds?

Yes. We source and work with both lab-grown and natural diamonds. Any piece we offer in lab-grown diamonds can also be made with natural stones. If you have a preference, please let us know and we’ll guide you through the options.

Shipping

How long will my order take to arrive?

Made-to-order pieces generally require 2–5 weeks for production unless otherwise noted on the product page. Ready-to-ship pieces ship sooner; resizing or personalization may require additional time. Shipping transit time is separate from production or preparation time.

All shipments are insured and require a signature upon delivery.

Complimentary standard shipping is available on U.S. orders over $500 USD, excluding Alaska, Hawaii, and Puerto Rico. Charges for excluded destinations and expedited services are shown at checkout.

See our Shipping & Refund Policy for complete processing and delivery details.

Do you ship internationally?

Yes. International shipping is $60 USD via UPS or FedEx. Import duties, taxes, customs charges, and carrier clearance or brokerage fees are additional and are the recipient’s responsibility unless explicitly collected at checkout.

International orders are insured and require a signature upon delivery. Customs processing can extend delivery times.

View our Shipping & Refund Policy for complete terms.

I need my order ASAP! Can i get it sooner?

For eligible ready-to-ship pieces, next-business-day delivery requires an order placed before 1:00 p.m. Pacific Time, Monday through Friday, with an eligible next-day service selected and paid for. Orders placed after the cutoff, over the weekend, or on a holiday are processed the next business day. Production, resizing, or personalization time is separate, and carrier disruptions may affect delivery.

If you need a piece by a specific date, contact hello@realfinepeople.studio before ordering. See our Shipping & Refund Policy for complete details.

Warranty

Do you offer warranty?

Real Fine Studio offers a six-month warranty from the date your order is first delivered, covering manufacturing faults only. The warranty does not restart or extend following repairs, resizing, or other services.

This warranty does not cover normal wear and tear, broken chains, chipped or cracked stones, accidental damage, or damage caused by improper care. Any work performed on our pieces by another jeweler will void this warranty.

Repairs outside warranty coverage may be available for a fee. Please email hello@realfinepeople.studio with your order details and clear photos. Any charges will be confirmed before work begins.

This warranty is in addition to rights provided by applicable law and does not limit rights that cannot legally be excluded.

Please check our holiday ordering deadlines before placing your order.

View holiday deadlines