Terms of service
OVERVIEW
This website is operated by Real Fine Studio, operated by Real Fine People LLC. Throughout the site, the terms “we”, “us” and “our” refer to Real Fine Studio. Real Fine Studio offers this website, including all information, tools, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional terms, conditions, and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, merchants, vendors, and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all terms and conditions, then you may not access the website or use any services.
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you are the age of majority and have given us consent to allow any minor dependents to use this site.
You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction. You must not transmit viruses, malware, or destructive code. A breach or violation of these Terms may result in immediate termination of your access to our Service.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided, without express written permission from us.
The headings used in this agreement are included for convenience only and do not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is inaccurate, incomplete, or not current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on material on this site is at your own risk.
This site may contain historical information, which is provided for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update information on our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products and services are subject to change without notice.
We reserve the right to modify or discontinue the Service, or any part of it, without notice at any time. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return, exchange, repair, or refund only according to our Shipping & Refund Policy and Shipping Policy.
We make every effort to display as accurately as possible the colors, images, materials, sizing, and details of our products. However, we cannot guarantee that your device’s display of color, scale, or appearance will be accurate.
We reserve the right, but are not obligated, to limit the sale of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit quantities, discontinue products, change descriptions, or update pricing at any time without notice.
SECTION 5A - REAL FINE STUDIO PRODUCTS AND ORDERS
Real Fine Studio offers fine jewelry, custom pieces, sourced pieces, vintage and antique items, watches, and related services. Many pieces are handmade, one-of-a-kind, personalized, sourced, resized, engraved, or prepared specifically for each order.
We make every effort to describe our pieces accurately, including materials, stones, sizing, condition, and other product details. However, because many pieces include natural materials, antique or vintage components, handmade elements, or custom work, slight variations in color, scale, texture, finish, measurements, and appearance may occur. Product images are provided for reference and may vary based on lighting, screen settings, and styling.
By placing an order, you are responsible for reviewing all product details, sizing, shipping information, and purchase terms before checkout. Custom, resized, engraved, sourced, made-to-order, and specially prepared pieces are final sale and may not be eligible for cancellation, return, or exchange.
We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, pricing or product errors, inventory issues, inability to fulfill the order, or other circumstances outside of our control. If we cancel an order after payment has been collected, we will issue any refund required by applicable law.
Descriptions of gemstones, diamonds, metals, watches, vintage condition, provenance, and similar details are provided in good faith based on available information. Unless expressly stated in writing, purchases should not be considered appraisals, investment advice, or guarantees of future value.
Shipping, returns, repairs, customs duties, taxes, and delivery issues are governed by our Shipping & Refund Policy and Shipping Policy, which are incorporated into these Terms by reference. Nothing in these Terms limits any non-waivable rights you may have under applicable consumer protection laws.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, household, order, account, credit card, billing address, or shipping address.
You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address and payment information, so that we can complete transactions and contact you as needed.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools over which we have no control or input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations, or conditions of any kind. Any use of optional third-party tools is entirely at your own risk and discretion.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products, and services available through our Service may include materials from third parties. Third-party links may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating their content, accuracy, policies, products, or services.
Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send creative ideas, suggestions, proposals, plans, or other materials, whether requested by us or not, you agree that we may use, edit, copy, publish, distribute, translate, and otherwise use them in any medium without restriction.
You agree that your comments will not violate the rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You are solely responsible for any comments you make and their accuracy.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, availability, or other details.
We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.
SECTION 12 - PROHIBITED USES
You are prohibited from using the site or its content for any unlawful purpose; to violate laws or regulations; to infringe upon our intellectual property rights or the rights of others; to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; to submit false or misleading information; to upload or transmit viruses or malicious code; to collect or track the personal information of others; to spam, phish, pharm, pretext, spider, crawl, or scrape; or to interfere with or circumvent the security features of the Service.
We reserve the right to terminate your use of the Service for violating any prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.
You agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered through the Service are provided “as is” and “as available,” except as expressly stated by us.
In no case shall Real Fine Studio, Real Fine People LLC, or our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, arising from your use of the Service or any products purchased through the Service.
Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Real Fine Studio, Real Fine People LLC, and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable attorneys’ fees, arising out of your breach of these Terms or your violation of any law or third-party rights.
SECTION 15 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any remaining provisions.
SECTION 16 - TERMINATION
These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by ceasing use of our site.
If, in our sole judgment, you fail or we suspect that you have failed to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
SECTION 17 - ENTIRE AGREEMENT
These Terms, together with any policies or operating rules posted by us on this site or in respect to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United States and any applicable state laws.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. Your continued use of or access to our website or the Service following any changes constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at hello@realfinepeople.studio.
SECTION 21 - DISCOUNTS
Real Fine Studio does not offer discounts unless expressly provided by us directly. We are not required to honor discount codes, promotional codes, or offers from unauthorized sources, including third-party websites, browser extensions, search engines, or advertisements.